zulma v. ochoa

·   Detailed- oriented professional with ten years + of progressive experience in customer service.

·   Proven skills with two years in the administrative assistant field.

·   1 year in accounting assistance with soft collections and basic quick books experience.

·   Proven ability to manage priorities in a high-stress environment and multi- tasking abilities

·   Organized, dedicated, hard-working team player who enjoys challenges.

.

·   Bi-lingual English and Spanish

 

TOOLS AND TECHNOLOGY Microsoft windows 7 years, windows 2000 and 97,word 2 years, Basic excel 2 years, Outlook 5 years, Sales force 2 years, able to type 30-35 wpm, Quick books (basic)1 year and some data entry experience.

Assistant Manager

The Maids      September-15/15

·  Assist with the office duties out bound calls to customer to notify of next day service

·  Office cleaning in general

·  Answer phones

·  Run errands for the office when cleaning crew requires it.

·  Get the cleaning crew ready for work on scheduled routes

·  Give information  to potential customers on services

·  Assist the cleaning crew out on the field when need it.

 

Payment Center July 20/15- Sept- 12/15                       No Limit Motors                                                                                                                              Mesquite, TX

·  Received payments for dealership vehicle via credit card or money order

·  Posted payments on procollect system

·  Routed calls to the correct department

·  Some outbound (courtesy calls) to customers as a reminder due payment

 

Receptionist	March 2015 - April 2015
Vip research group (contract)	Addison, TX

·   Answered and routed phone calls for a construction company.

·   Assisted human resources department on new employee applications, made copies of the 2 forms of ID and scheduled appointment for the drug screen test on new hires.

·   Inspection of applications made sure applications were completely filled out.

·   Created fed ex and U.S postal labels.

·   Outgoing and incoming mail and faxes in general.

·   Administrative duties performed.

 

Customer Service Agent	November 2014 - December 2014
Insurance over load services (contract)	Dallas, TX

·   Incoming calls regarding information from customers on accident status.

·   Emailed or called adjusters to notify of calls and status claim.

·   Updated the system regarding call to adjusters and callers conversations.

·   Set up appointments to have vehicle inspected (accident).

·   Set up appointment for the appraiser to take pictures of vehicle.

 

Customer service/ Dispatch	April 2014 - July 2014
Addison Group (contract)	Irving, TX

·   Answer phone calls regarding service orders.

·   Determined the location of where the damage on the vehicle, the size of dent, scratch and type of damage.

·   Explained to customer when the service can be performed (according to contract).

·   Made appointment for service to customers close to job, house or dealership.

·   Used the navigation system to locate dealerships and body shops available.

 

Accounting and H/R Assistant	February 2012 - February 2013
BCI Janitorial	Carrollton, TX

·   Assisted with the monthly billing at the central office.

·   Soft collections for the previous month to the customers via email.

·   Receptionist.

·   Assisted with the human resources new hire packets and the drug test appointments.

·   Deposited checks electronically thru quick books for accounts receivable.

·   Accounts payable, printed checks for vendors and employee reimbursements.

·   Ordered office and janitorial supplies online and over the phone.

·   Worked with the project management on different tasks assisting the sales department.

 

Customer Service Administrator	October 2009 - February 2012
Liquid Environmental solutions	Irving, TX

·   Heavy outbound called ahead to customers regarding the following day service and advised of the cod amount for the next day service.

·   Used laser fiche when requested copies of manifests from customers to be faxed or emailed.

·   Transferred calls to all employees: Sales representatives, logistics department, accounts payable and receivable.

·   Screened emergency calls determine if emergency and dispatched a service technician to the location.

·   Multiple interactions with the logistics department and Transportation supervisors regarding service calls.

 

Claims Department/ Customer service	July 2008 - October 2008
Santa Fe auto insurance	Dallas, TX

·   Incoming calls regarding accident claims filed.

·   Documented customer conversations reflecting accurate auto mobile accident from claimant and insured. (Exactly how the accident occurred).

·   Forwarded the information to the adjusters for processing the accident claim.

·   Updated current claimants insured and Attorneys regarding vehicle accident status.

·   Forwarded messages to adjuster and appraisers regarding appointments and any change status on claims and inspection of vehicles.

 

Customer Service Clerk	March 2005 - March 2008
Alliance Data (call center)	Dallas, TX

·   Customer service worked in the call center for 21/2 years receiving 90 plus calls regarding, customer billing issues, reconnection of electricity, and new service for commercial and residential accounts payment status.

·   Researched and resolved billing problems due to internal or customer based errors.

·   Advised customers of status and resolution. Negotiated alternative payment scheduled to assist customers with delinquent accounts.

 

High School

 

I Jean Cooper Private School

Dallas, TX